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03_task5

Official

Streamline support inbox triage, prioritization, and response drafting.

Content & Communication#routing#drafting#customer support#support#triage#helpdesk
AuthorInternLM
Version1.0.0
Installs0

System Documentation

What problem does it solve?

This Skill automates the process of managing support messages by assessing urgency, routing issues internally, and drafting customer replies to improve support team efficiency.

Core Features & Use Cases

  • Support Message Triage: Read and analyze support tickets to evaluate their urgency.
  • Internal Routing: Identify the appropriate internal team members for issue resolution.
  • Customer Drafting: Generate and save draft responses for customer-facing communication.
  • Use Case: When handling a backlog of support messages, use this Skill to prioritize urgent issues, assign them to the right teams, and prepare draft replies for review before sending.

Quick Start

Use the support triage skill to review recent support messages, determine their priority levels, and draft responses accordingly.

Dependency Matrix

Required Modules

None required

Components

scriptsreferences

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: 03_task5
Download link: https://github.com/InternLM/WildClawBench/archive/main.zip#03-task5

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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