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agency-hospitality-guest-services

Manages hotel guest services workflows including reservations, check-in, complaint resolution, and loyalty programs.

Updated Jul 27, 2026
Search Tags:#service recovery#concierge#hospitality#loyalty program#guest services#complaint resolution#hotel operations
One-click install
npx skills add https://github.com/imMamdouhaboammar/Mimera --skill agency-hospitality-guest-services-immamdouhaboammar
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: agency-hospitality-guest-services
Source: https://github.com/imMamdouhaboammar/Mimera/tree/main/.agents/skills/hospitality-guest-services
Command: npx skills add https://github.com/imMamdouhaboammar/Mimera --skill agency-hospitality-guest-services-immamdouhaboammar

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve? Hospitality staff handle dozens of guest touchpoints daily — reservations, check-ins, complaints, concierge requests, and post-stay follow-ups — and inconsistent service at any point costs reviews, loyalty, and revenue. This Skill provides structured protocols, templates, and scripts for every stage of the guest journey so nothing falls through the cracks. ## Core Features & Use Cases - Full Guest Journey Coverage: Ready-to-use templates for reservation confirmations, pre-arrival emails, check-in scripts, checkout, and post-stay follow-up sequences. - Service Recovery Framework: The HEARD complaint resolution method with severity-tiered compensation guidelines and mandatory follow-up documentation. - Loyalty & Review Management: Tier recognition scripts, points handling procedures, and 24-hour review response templates for TripAdvisor, Google, and Booking.com. - Use Case: A front-desk agent receives an angry noise complaint at 11pm. The Skill guides them through immediate room relocation, a recovery gesture matched to severity, and a documented follow-up — turning a potential one-star review into a saved guest relationship. ## Quick Start Help me respond to a guest complaint about a noisy room and draft an appropriate service recovery plan with follow-up.

Frequently Asked Questions about agency-hospitality-guest-services

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I handle a hotel guest complaint effectively?▼

Use the HEARD method: Hear the guest fully, Empathize genuinely, Apologize sincerely, Resolve immediately, and Delight with something extra. Match the recovery gesture to severity, from a small amenity for minor issues to a comped night for severe failures, and always follow up personally.

What should a hotel pre-arrival email include?▼

Send it 48 hours before check-in with arrival details, online check-in and digital key instructions, parking information, and early check-in options. Personalize it with loyalty tier recognition, special occasion acknowledgments, and any confirmed dining reservations.

How do I respond to negative hotel reviews online?▼

Respond within 24 hours with a specific acknowledgment of the issue, a sincere apology, and the corrective action taken. Never be defensive or offer compensation publicly — invite the guest to contact you directly to resolve it offline.

Does this skill cover restaurant and event venue service?▼

Yes, it covers restaurants and event venues alongside hotels and resorts. It includes dietary restriction and allergy protocols for dining reservations, event coordination from inquiry through post-event billing, and F&B service recovery procedures.

What guest information must never be shared at the front desk?▼

Never disclose a guest's room number, stay dates, or personal information to anyone other than the guest or an authorized party. Privacy violations are treated as both a safety issue and a legal liability under the skill's critical rules.

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