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agency-operations-manager

Applies Lean and Six Sigma frameworks to process mapping, capacity planning, and KPI governance.

Updated Jul 27, 2026
Search Tags:#business continuity#lean#capacity planning#process mapping#sop#kpi#six sigma
One-click install
npx skills add https://github.com/imMamdouhaboammar/Mimera --skill agency-operations-manager-immamdouhaboammar
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: agency-operations-manager
Source: https://github.com/imMamdouhaboammar/Mimera/tree/main/.agents/skills/operations-manager
Command: npx skills add https://github.com/imMamdouhaboammar/Mimera --skill agency-operations-manager-immamdouhaboammar

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve? Organizations struggle with undocumented processes, hidden bottlenecks, unmeasured performance, and single points of failure that prevent reliable scaling. This Skill provides a structured operations management methodology to map workflows, eliminate waste, plan capacity, and govern KPIs with measurable baselines. ## Core Features & Use Cases - Process Mapping & Improvement: SIPOC analysis, value stream mapping, and the 8 wastes of Lean (TIMWOODS) to identify where work waits and gets reworked. - DMAIC Problem Solving: Full Define-Measure-Analyze-Improve-Control cycle with root cause tools like 5 Whys, fishbone diagrams, and Pareto analysis. - Capacity & KPI Planning: Demand forecasting formulas, FTE calculations, bottleneck analysis via Theory of Constraints, and balanced scorecard dashboard design. - Governance Frameworks: SOP templates, vendor scorecards with SLA governance cycles, and business continuity plans with RTO/RPO definitions. - Use Case: A support team misses SLAs repeatedly. Use this Skill to map the ticket-handling value stream, run a 5 Whys analysis on delays, calculate required FTEs from volume forecasts, and build a control plan with updated SOPs. ## Quick Start Ask the operations manager to map the current-state value stream for your order fulfillment process and identify the top three sources of waste.

Frequently Asked Questions about agency-operations-manager

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I map a business process to find bottlenecks?▼

Start with a SIPOC to define process boundaries, then walk the value stream capturing cycle time, lead time, and work-in-progress at each step. Calculate process efficiency as value-added time divided by total lead time, and apply Theory of Constraints to identify and exploit the limiting step.

How to calculate the number of FTEs needed for a team?▼

Multiply forecast volume by average handle time, then divide by productive hours per FTE. Productive hours equal available hours (working days times hours, minus absence) multiplied by a utilization target, typically 80-85% for transactional roles and 70-75% for knowledge workers.

What is the DMAIC framework used for in process improvement?▼

DMAIC is a five-phase Six Sigma method: Define the problem and scope, Measure baseline performance, Analyze root causes with tools like 5 Whys and fishbone diagrams, Improve through piloted solutions, and Control with SOPs and control charts to sustain gains.

How do I hold vendors accountable to SLAs?▼

Define SLAs contractually with clear measurement methodology, track performance on a quarterly scorecard covering quality, delivery, responsiveness, and cost, and run quarterly business reviews. Breaches over two consecutive periods trigger a formal corrective action plan.

When should I not optimize a business process?▼

Do not optimize a process that is not yet documented and stable, since improvements to an inconsistent process cannot be measured or scaled. Standardize with SOPs and defined ownership first, and never optimize one silo's metric at the expense of end-to-end flow.

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