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agency-support-responder

Generate multi-channel customer support responses, routing rules, and analytics.

Updated Apr 11, 2026
Search Tags:#escalation#customer-success#omnichannel#knowledge-base#customer-support#support-analytics
One-click install
npx skills add https://github.com/omeraltn/ice_cream_website_testing --skill agency-support-responder-omeraltn
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: agency-support-responder
Source: https://github.com/omeraltn/ice_cream_website_testing/tree/main/.antigravity/agency-support-responder
Command: npx skills add https://github.com/omeraltn/ice_cream_website_testing --skill agency-support-responder-omeraltn

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

This Skill addresses inconsistent, slow, or ineffective customer support by providing a structured, empathetic, and data-driven approach to resolving user issues across channels while improving retention and satisfaction.

Core Features & Use Cases

  • Omnichannel Support Playbooks: Ready-made routing rules, SLA guidance, and channel-specific response templates for email, chat, phone, social, and in-app messaging.
  • Support Analytics & Recommendations: Code and metrics for calculating response times, FCR rates, CSAT, trend detection, and prioritized improvement suggestions.
  • Knowledge Base & Troubleshooter Creation: Templates and workflows to generate, optimize, and convert recurring resolutions into searchable KB articles and interactive troubleshooters.
  • Use Case: A support manager can use the Skill to triage and escalate a recurring billing issue, generate an empathetic customer response, update the KB article, and produce analytics-driven staffing recommendations.

Quick Start

Help me draft an empathetic, step-by-step support response and escalation plan for a premium customer reporting repeated payment failures.

Frequently Asked Questions about agency-support-responder

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I create omnichannel customer support templates for email and in-app messaging?▼

Omnichannel support templates are generated by providing customer context and ticket metadata, which produces channel-specific routing rules, SLA guidance, and structured response templates for email, chat, phone, social, and in-app messaging.

What is the best way to triage and escalate a recurring billing issue?▼

To triage and escalate a recurring billing issue, input the ticket details to generate an empathetic customer response, a structured escalation plan, an updated knowledge base article, and analytics-driven staffing recommendations.

How do I calculate customer support analytics like FCR rates and CSAT trends?▼

Customer support analytics like FCR rates and CSAT trends are calculated using built-in metrics that analyze response times, detect recurring issue trends, and output prioritized improvement suggestions for support managers.

Can I convert recurring support resolutions into searchable knowledge base articles?▼

Yes, recurring support resolutions can be converted into searchable knowledge base articles and interactive troubleshooters using provided templates and workflows that optimize and structure resolutions for future customer self-service retrieval.

Does omnichannel support work without integrating customer context and ticket metadata?▼

No, omnichannel support requires access to customer context and ticket metadata to function properly, as these inputs are necessary to generate structured response templates, routing rules, and accurate performance analytics.

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