agent-boundary-design

Design safe agent boundaries by defining autonomous actions, required human confirmation points, and refusal conditions. This prevents scope creep and ensures trust and safety in critical workflows like QA interception and ticket routing by enforcing strict boundary rules.

Zone A, Zone B, and Zone C are risk classifications for agent actions. Zone A covers autonomous execution, Zone B requires human-in-the-loop confirmation, and Zone C mandates refusal with handoff to ensure safe, auditable agent boundaries.

Structure handoff rules and escalation criteria by classifying actions into risk zones and specifying refusal conditions. This creates structured handoffs with audit trails for approval support, ensuring safe restoration of flows after human intervention.

An autonomous agent should refuse an action and hand off to a human when the task falls into Zone C. This boundary design prevents unsafe actions, ensuring critical tasks require human-in-the-loop confirmation and generate an audit trail for safety.

Yes, this agent boundary design works for ticket routing and approval support. It enforces boundary rules, risk classifications, and handoff criteria with audit trails, specifically targeting human-in-the-loop workflows where trust and safety are critical.

Decide when multiple agents are needed by evaluating if the task scope exceeds a single-responsibility boundary. Establishing a concise job story helps determine if actions require splitting across agents to maintain safe, auditable boundaries and prevent scope creep.