agentforce-lightning-types

To render custom LWC components inside Agentforce chat, deploy Apex-based Lightning Types (CLTs) that produce cards, forms, and interactive UI by wiring a global @AuraEnabled Apex class to a lightning type bundle with schema.json.

An Apex CLT in Salesforce Agentforce is a Custom Lightning Type that enables rendering rich UI in chat surfaces, replacing plain text with interactive LWC-driven components for Service Agent and Employee Agent.

To build a custom Lightning Type bundle for Agentforce, create a global Apex class with @AuraEnabled and @JsonAccess, define schema.json referencing c__MyTypeData, configure renderer.json and editor.json, and deploy an LWC bundle under lightningTypes.

Yes, Agentforce chat supports interactive forms on mobile surfaces. Apex CLTs enable rendering rich UI across Service Agent Enhanced Chat V2, Employee Agent LEX panels, and mobile chat experiences.

Yes, you can use Agentforce CLTs to display product cards in Service Agent chat. CLTs replace plain text with dynamic UI components, allowing agents to present product cards and gather structured input directly within chat contexts.

Rendering custom LWCs in Agentforce chat requires strict data contracts. You must maintain a global Apex class with @AuraEnabled, a corresponding schema.json, and renderer.json/editor.json configurations to successfully deploy and wire components to agent actions.