What problem does it solve?
This Skill addresses the challenge of analyzing and improving the performance of Agentforce agents by leveraging session traces and Data Cloud data, enabling users to identify and address issues such as misrouted subagents, missing actions, knowledge gaps, and adherence to instructions.
Core Features & Use Cases
- Session Trace Analysis: Query and analyze session traces from Data Cloud to gain insights into agent behavior.
- Reproduction of Issues: Simulate problematic conversations using local traces for reproduction and investigation.
- Optimization: Make direct edits to the
.agent file to improve agent configuration and performance.
- Use Case: A user suspects that an Agentforce agent is misrouting conversations to the wrong subagent. This Skill allows them to analyze session traces, reproduce the issue, and update the
.agent file to correct the routing.
Quick Start
Use the agentforce-observe skill to analyze the behavior of an Agentforce agent using session traces from the Data Cloud. Provide the org alias and any relevant details about the agent or session.