alert-management

Automating alert routing uses a Node.js handler to direct PagerDuty and Alertmanager alerts to on-call teams by severity, service, and component. It triggers PagerDuty events and optionally notifies via Slack with deduplication and thresholds.

Integrating PagerDuty and Alertmanager with Slack is supported by triggering PagerDuty events and optionally notifying channels. The routing engine handles incident creation, acknowledgement, and resolution across these platforms.

Setting up alert escalation policies is handled through configuration files that define routing rules and runbooks. The alert handler automatically coordinates escalation and incident resolution across PagerDuty and Slack.

On-call schedules and runbooks are supported through configuration files that maintain on-call rosters and quick-reference procedures. The handler uses these to ensure reliable routing and uptime during incidents.

Deduplicating alerts and applying thresholds is managed by a routing engine that processes incoming PagerDuty and Alertmanager events. It prevents duplicate incidents from overwhelming on-call responders.

Axios and Node.js are required dependencies for running the alert handler and routing engine. The scripts component uses axios to trigger PagerDuty events and manage incident coordination.