approval-workflows

You can automate multi-level approval workflows in ServiceNow by defining an approval chain, assigning group-based or script-based approvers, and setting escalation rules for timely decision routing. This Skill manages sysapproval_rule and sysapproval_approver tables to configure these chains.

Yes, group-based approvers and delegation are supported for change requests. The Skill centralizes approval configuration for change_requests and other records, allowing you to assign approvers via groups or scripts and manage delegation rules.

This Skill handles ServiceNow approvals by implementing ES5-based GlideRecord scripts to query records, manage sysapproval_rule and sysapproval_approver tables, and integrate with MCP tools for script execution and artifact finding.

Yes, you can configure catalog approvals and sc_req_item records. The Skill centralizes approval configuration across change_requests, sc_req_item, and other records requiring structured multi-level approvals and delegation.

The best way to set up escalation rules for ServiceNow approval chains is to define an approval chain, assign approvers, and configure escalation rules within the workflow to ensure timely completion of approval decisions.

The Skill uses ES5-based GlideRecord scripts and integrates with MCP tools for querying and execution, meaning your ServiceNow environment must support ES5 scripting syntax and MCP tool integration for the approval workflows to function correctly.