arf-topic-t-support-and-maintenance-by-wal-part-2

EUDI Wallet Provider support obligations cover maintenance requirements, update mechanisms, incident response, and user support channels. Providers must monitor Wallet Instances for security posture and manage Wallet Unit lifecycle updates to ensure ongoing compliance.

To monitor Wallet Instances for maintenance and security posture analysis, track runtime errors, OS health, and library versions. This data enables Wallet Providers to maintain security and analyze system functionality proactively.

Wallet Providers manage Wallet Unit lifecycle updates by providing proactive user guidance for updates. Providers can modify existing requirements to disable non-compliant Wallet Units that fail to meet maintenance standards.

EUDI Wallet Provider requirements for incident response and user support channels define how providers handle security issues and assist users. These obligations are specified as High-Level Requirements referencing EUDI regulations and technical specifications.

Yes, defining a Wallet Provider support framework requires following EUDI regulations and technical specifications. The framework must incorporate High-Level Requirements for monitoring, updates, and incident response to ensure compliance.

Modifying existing ARF requirements for Wallet Unit lifecycle management is limited to addressing additions and changes in the ARF framework. Changes focus on proactive update guidance and disabling non-compliant units rather than structural framework alterations.