What problem does it solve? Public-sector call handlers and dispatchers must turn inconsistent fault reports into the right response class quickly, and misclassification either endangers the public or wastes crew visits. This Skill standardizes triage so the response class is set by risk, not by how the report was worded. ## Core Features & Use Cases - Risk-first classification: Sorts reports into immediate danger, danger without immediacy, service affecting, and cosmetic, each mapped to the published response class. - Crew-ready capture checklist: Ensures precise location (asset reference or what3words), fault description, start time, injuries, and access constraints are recorded before dispatch. - Guardrails against common errors: Prevents downgrading repeat reports and promising attendance times outside the published class. - Use Case: A resident calls about a leaning utility pole near a school. The Skill classifies it as danger without immediacy, sets a same-day response, and captures the locked-gate access constraint so the crew arrives prepared. ## Quick Start Triage this reported fault: a streetlight is out on the stairwell of block 4, reported this morning, no injuries, gated access after 6pm.
