atlassian-itsm

Automate Jira and Confluence ITSM workflows with human-in-the-loop governance.

Updated Feb 28, 2026

Search Tags:#documentation #jira #confluence #runbooks #change-management #incident-management #itsm

Ready to run

npx skills add https://github.com/dgethings/netclaw --skill atlassian-itsm

💬 Prompt for ChatGPT / Claude Chat▼

Please help me install this Agent Skill.
Skill: atlassian-itsm
Source: https://github.com/dgethings/netclaw/tree/main/workspace/skills/atlassian-itsm
Command: npx skills add https://github.com/dgethings/netclaw --skill atlassian-itsm

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

IT Service Management workflows using Jira for incident/change tracking and Confluence for documentation

Core Features & Use Cases

Jira Read Workflows: Discover projects, list issue types, and fetch fields to plan work.
Confluence Read Workflows: Locate spaces and retrieve pages for runbooks and knowledge.
Jira Write Workflows: Create, update, and transition issues with human-in-the-loop governance.
Confluence Write Workflows: Create/update pages and add comments for postmortems and runbooks.
Cross-Product Workflows: Link Jira issues with Confluence pages for integrated incident documentation.
Governance & Auditing: GAIT logging and safety checks for all operations.

Quick Start

Install the Atlassian MCP integration and start using Jira and Confluence workflows with human-in-the-loop governance.

Frequently Asked Questions about atlassian-itsm

High-intent search queries and answers about installing and using this skill.

FAQPage Schema

How do I automate ITSM workflows across Jira and Confluence?▼

You can automate ITSM workflows by integrating Jira for incident and change tracking with Confluence for runbook documentation, using human-in-the-loop governance and GAIT auditing for all operations.

Can I link Jira issues to Confluence pages for incident documentation?▼

Yes, cross-product workflows link Jira issues directly with Confluence pages, enabling integrated incident documentation, postmortems, and runbook creation across both platforms.

What do I need to set up before using Jira and Confluence automation?▼

You need the uvx binary, the atlassian-mcp server, and the environment variables JIRA_URL, JIRA_USERNAME, and JIRA_API_TOKEN configured for read and write access to Jira and Confluence.

How do I create and transition Jira issues with governance checks?▼

Jira write workflows handle creating, updating, and transitioning issues while enforcing human-in-the-loop governance and GAIT safety logging to maintain operational compliance.

Does this support retrieving Confluence pages for runbooks and knowledge bases?▼

Yes, Confluence read workflows locate spaces and retrieve existing pages, allowing IT operations teams to access runbooks, knowledge bases, and postmortem documentation on demand.

What is the best way to handle change management across Jira and Confluence?▼

The best approach is using integrated workflows that track change requests in Jira and document procedures in Confluence, linking the two for end-to-end change management and auditing.