Autotask Configuration Items Management

Track Autotask configuration items by creating, querying, and updating CIs to manage hardware specifications, network details, and warranty information. This ensures accurate IT infrastructure documentation and streamlined asset tracking.

Monitor warranty expirations and plan hardware lifecycles by tracking purchase dates, warranty end dates, and end-of-life dates within Autotask CIs. This allows proactive identification of expiring assets for client communication and refresh planning.

Yes, you can map dependencies by defining and tracking associations between Autotask configuration items. This relationship mapping documents infrastructure dependencies and links CIs to billing products for recurring revenue tracking.

Autotask configuration item management integrates with RMM platforms and tracks DNS records. It also documents CI notes, ensuring detailed infrastructure documentation across your managed IT environment.

Find all active servers for a specific company by querying Autotask configuration items using the company ID. This filters your asset inventory to display targeted hardware categories for individual clients.