b2c-ordering

To create an order from a basket in SFCC, use the OrderMgr.createOrder Script API, which supports auto-generated or custom order numbers and requires Transaction wrapping for transactional integrity. This converts checkout baskets into orders programmatically.

The best way to handle SFCC payment failures is to call failOrder(order, true), which transitions the order to a FAILED status and reopens the basket for retry. This ensures transactional safety while allowing customers to attempt payment again.

The SFCC order lifecycle transitions through statuses from CREATED to NEW, then OPEN, and finally to COMPLETED, CANCELLED, or FAILED. These transitions are managed with transactional safety using the OrderMgr API to ensure data integrity.

Yes, you can create orders before payment authorization in headless SFCC flows using SCAPI patterns. The Script API subsequently supports placing and updating the order after payment authorization is confirmed.

Yes, SFCC OrderMgr supports idempotent order creation to prevent duplicate orders during retries. This requires Script API access to OrderMgr and Transaction methods to maintain transactional integrity across standard and headless flows.

Use undoCancelOrder to restore a previously cancelled order to its prior state without generating a duplicate record. This maintains the original order number and lifecycle history while preserving transactional integrity within the SFCC OrderMgr API.