What problem does it solve? Product problems that look like UX issues are often systems problems: brittle handoffs, undocumented dependencies, and unclear ownership hide behind every touchpoint. This Skill makes the invisible machinery behind a product experience visible so teams can diagnose root causes and redesign the system, not just the symptom. ## Core Features & Use Cases - Service Blueprinting: Maps frontstage touchpoints, backstage processes, support infrastructure, and lines of interaction and visibility, with optional HTML, Figma, or pencil.dev diagram output. - Dependency & Ecosystem Mapping: Documents actors, data flows, ownership boundaries, and structural risks such as single points of failure. - Failure Mode & Scalability Analysis: Models system states, cascade effects, recovery paths, and scaling thresholds across markets and segments. - Use Case: A team asks why onboarding is slow. The Skill produces a service blueprint revealing that three teams own different steps with a 48-hour manual review, then proposes a redesigned process architecture with clear handoffs. ## Quick Start Ask the assistant to map out the systems and dependencies behind your service and create a service blueprint for it.