bot-analysis
OfficialAutomate bot-performance analysis for chats.
Data & Analytics#classification#preprocessing#customer-support#topic-analysis#report-generation#excel-data#bot-analysis
Authorchannel-io
Version1.0.0
Installs0
System Documentation
What problem does it solve?
This Skill analyzes the bot's performance in customer support chats by preprocessing Excel chat data with Python to classify conversations as resolved (bot-only) or unresolved (manager-assisted), enabling data-driven improvements.
Core Features & Use Cases
- Preprocesses Excel data and runs bot classification to label conversations as bot-participated and resolved or unresolved.
- If clustering results exist, maps conversations to topics for per-topic performance insights.
- Generates a comprehensive report including an executive summary, topic-level patterns, and bot behavior analysis.
Quick Start
Run the analysis pipeline on your Excel chat data to generate the summary and report.
Dependency Matrix
Required Modules
None requiredComponents
scripts
💻 Claude Code Installation
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Please help me install this Skill: Name: bot-analysis Download link: https://github.com/channel-io/sop-agent/archive/main.zip#bot-analysis Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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