call-coaching

Name: call-coaching
Availability: InStock
Author: titta

Analyze sales call transcripts and generate evidence-bound coaching reports.

29|12|Updated Mar 30, 2026

Search Tags:#transcript #performance #sales #coaching #enablement #qualification

Ready to run

npx skills add https://github.com/matteotitta/genesys-skills --skill call-coaching

💬 Prompt for ChatGPT / Claude Chat▼

Please help me install this Agent Skill.
Skill: call-coaching
Source: https://github.com/matteotitta/genesys-skills/tree/main/skills/primitives/sales-enablement/call-coaching
Command: npx skills add https://github.com/matteotitta/genesys-skills --skill call-coaching

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

This skill solves the inconsistency in sales coaching by providing objective, evidence-bound feedback on individual sales calls, ensuring reps receive actionable guidance rather than vague opinions.

Core Features & Use Cases

Methodology-Driven Scoring: Automatically maps call transcripts to specific qualification frameworks like SPICED, MEDDPICC, or BANT.
Evidence-Bound Reporting: Generates coaching reports where every score and critique is backed by a verbatim transcript quote.
Use Case: A sales manager needs to ramp a new SDR; they use this skill to analyze a discovery call, identify missed qualification criteria, and generate a concrete list of better-move examples for the next interaction.

Quick Start

Invoke the call-coaching skill by providing a transcript and asking the AI to score the rep's performance against the relevant qualification framework.

Frequently Asked Questions about call-coaching

High-intent search queries and answers about installing and using this skill.

FAQPage Schema

How do I analyze sales call transcripts to provide objective coaching feedback?▼

Sales call coaching eliminates inconsistent feedback by analyzing call transcripts against established frameworks. It generates evidence-bound reports where every score and critique is backed by verbatim transcript quotes, ensuring reps receive actionable guidance.

Can I score a discovery call using qualification frameworks like MEDDPICC or BANT?▼

Yes, you can score discovery calls using frameworks like MEDDPICC, BANT, or SPICED. The Skill maps the transcript to the selected framework to evaluate rep performance, identify missed qualification criteria, and generate calibrated scores.

How do I identify skill gaps and suggest improvements for an SDR's discovery call?▼

To identify skill gaps and suggest improvements, input the call transcript and map it to a framework. The Skill evaluates rep performance, identifies missed qualification criteria, and generates concrete better-move examples for the next interaction.

What is the best way to ramp a new SDR using evidence-based sales enablement?▼

The best way to ramp a new SDR is analyzing their call transcripts to identify missed qualification criteria. This generates a concrete list of better-move examples for their next interaction based on objective, evidence-bound feedback.

Do I need to manually format transcript input to generate calibrated coaching scores?▼

No, you do not need to manually format input to generate calibrated scores. You simply provide the transcript and ask the Skill to score the rep's performance against the relevant qualification framework to receive actionable feedback.