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CarbeneAI
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CallIntelligence

Extracts structured JSON summaries from sales and customer success call transcripts.

9|1|Updated Apr 16, 2026
Search Tags:#n8n#anthropic#customer-success#google-sheets#transcript-analysis#call-intelligence#sales-calls
One-click install
npx skills add https://github.com/CarbeneAI/Forge --skill callintelligence
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: CallIntelligence
Source: https://github.com/CarbeneAI/Forge/tree/main/.claude/skills/CallIntelligence
Command: npx skills add https://github.com/CarbeneAI/Forge --skill callintelligence

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Extracts structured, actionable intelligence from sales and customer success call transcripts so teams can track pipeline health, customer sentiment, feature requests, and competitive signals without manual review.

Core Features & Use Cases

  • Sales call analysis: Summarizes discovery and demo calls, identifies competitors, objections, feature requests, and estimates deal probability.
  • Customer success insights: Captures recurring issues, expansion signals, follow-up requirements, and a sentiment score for ongoing account health monitoring.
  • Integrations & automation: Provides a CLI and n8n-ready workflow to append results to Google Sheets and notify teams via Discord for automated tracking and alerts.
  • Use Case: Receive webhooked transcripts from your call platform, run automated analysis, append a row to the "Call Intelligence" sheet, and post a summary to a configured Discord channel.

Quick Start

Analyze this sales call transcript for Acme Corp and return structured JSON summarizing the call, competitors, objections, feature requests, deal probability, and next steps.

Frequently Asked Questions about CallIntelligence

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I extract actionable insights from sales call transcripts?▼

To extract actionable insights from sales call transcripts, you can process the text to automatically identify competitors, objections, feature requests, and estimate deal probability. This eliminates manual review by generating structured JSON data for tracking pipeline health.

Can I automate call transcript analysis and send results to Google Sheets?▼

Yes, you can automate call transcript analysis using an n8n-ready workflow or CLI. This setup processes transcripts and appends the resulting structured JSON directly into a Google Sheets row for automated tracking.

Does this call intelligence tool require an Anthropic API key?▼

Yes, using this call intelligence tool requires an Anthropic API key to run the CLI. You must configure the ANTHROPIC_API_KEY environment variable to analyze transcripts and extract customer sentiment and feature requests.

How do I track customer success signals from call transcripts?▼

You can track customer success signals from call transcripts by processing the text to capture recurring issues, expansion signals, and follow-up requirements. The analysis generates a sentiment score for ongoing account health monitoring.

What is the best way to notify teams about call analysis results via Discord?▼

The best way to notify teams about call analysis results via Discord is to route the structured JSON output through an n8n pipeline. This automatically posts a call summary to a configured Discord channel for real-time alerts.

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