What problem does it solve?
Manages scope changes, strategic pivots, incident communication, and team alignment when direction changes. Trigger phrases include "we need to pivot", "scope change request", "how do I tell investors we're changing direction", "incident communication", "team doesn't understand the new direction", or "customer wants something outside scope".
Core Features & Use Cases
- Framework 1: Scope Change Request Process — When a customer, investor, or team member requests something outside the approved scope, follow a gate pattern to ensure a written decision before changes. This includes documenting requestor, impact assessment, recommendations, and a decision-by date.
- Framework 2: Pivot Communication — Internal Pivot Announcement and Investor Pivot Communication templates to clearly describe what's changing, what's not, why, and the expected impact across teams.
- Framework 3: Incident Response Communication — Severity levels and a standard customer communication template to manage production incidents and post-incident reporting.
- Framework 4: Managing Team Resistance to Change — Diagnostic of information/trust/capability/values gaps with guiding principles for change communication and role assignment.
- Integration: Scope changes → product-manager; Pivot communication → investor-relations; Incident communication → security-auditor; Team communication → stakeholder-management.
Quick Start
Initiate the Scope Change Request Process when a change is requested to ensure a documented decision and clear stakeholder alignment.