chat-recommendation
OfficialContext-aware chat replies for CS agents.
Content & Communication#chat#generate#recommendations#knowledge-base#case-context#csm#customer-history
AuthorHappy-Technologies-LLC
Version1.0.0
Installs0
System Documentation
What problem does it solve?
CS agents often need to craft accurate, empathetic responses quickly. This skill generates context-aware chat reply suggestions by combining current case details, knowledge base matches, and customer history to streamline live interactions.
Core Features & Use Cases
- Analyze active case context (category, product, customer tier) to tailor responses.
- Search the knowledge base for relevant articles and embed references in replies.
- Review similar resolved cases to surface proven language and solutions.
- Retrieve recent customer history to personalize messages and tone.
- Produce professional, concise replies ready for agent use, with multiple variants.
- Escalation and handoff prompts when human review is required.
Quick Start
Load the chat-recommendation skill in your session and start generating context-aware replies from an active case.
Dependency Matrix
Required Modules
None requiredComponents
Standard package💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: chat-recommendation Download link: https://github.com/Happy-Technologies-LLC/happy-servicenow-skills/archive/main.zip#chat-recommendation Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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