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chatbot-automation

Official

Build support bots that resolve faster

Product & Management#self-service#chatbot#customer-support#performance-tracking#response-templates#conversation-flows#handoff-rules
Authorwebrix-ai
Version1.0.0
Installs0

System Documentation

What problem does it solve?

This Skill helps teams automate customer support conversations so common questions get resolved quickly and complex issues are routed to the right human agent.

Core Features & Use Cases

  • Conversation Flow Design: Create clear decision trees for FAQs, troubleshooting, billing, and account help.
  • Handoff and Escalation: Define when to collect more information and when to transfer the conversation to a human.
  • Performance Tracking: Monitor resolution rate, handoff rate, and response effectiveness over time.
  • Use Case: Build a self-service chatbot for a SaaS product that handles password resets, billing questions, feature requests, and bug reports.

Quick Start

Ask the chatbot-automation skill to design a support bot for your product, including the conversation flows, escalation rules, and success metrics you want to track.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: chatbot-automation
Download link: https://github.com/webrix-ai/agent-skills/archive/main.zip#chatbot-automation

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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