What problem does it solve?
This skill solves the inefficiency of manual customer service by automatically routing users to relevant educational video content based on their specific interests, while seamlessly transitioning to lead collection when users require personalized consultation.
Core Features & Use Cases
- Intelligent Routing: Maps user keywords to a library of 26 free educational videos, ensuring customers receive immediate value.
- Lead Qualification: Detects negative sentiment or specific service requests to trigger a structured, step-by-step lead collection flow.
- Use Case: When a user asks about construction contracts, the chatbot automatically provides the specific video on contract templates, but if the user expresses frustration or asks for a consultant, it initiates the 5-step lead collection process.
Quick Start
Use the chatbot-xnld-routing skill to analyze the user's message and determine whether to provide a video link or initiate the lead collection flow.