What problem does it solve?
This Skill solves the problem of safely routing critical agent decisions to a human operator and then resuming the automated workflow with the operator’s selected outcome.
Core Features & Use Cases
- HITL handover packets in Chatwoot: Creates private, markdown handover notes that operators can act on without exposing internal reasoning to customers.
- Operator decision → gateway → Langflow resume: Validates Chatwoot webhooks, maps the conversation to the correct run/session, and resumes the correct Langflow run with the decision payload.
- Audit-ready context retrieval: Reads conversation state for audit-log entries and preserves decision metadata for traceability.
Quick Start
Use the chatwoot skill to configure a reserve, payment, or escalation gate so the flow pauses for operator approval and then resumes automatically when the operator posts a decision back in Chatwoot.