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BaselHussain
BaselHussainCOMMUNITY
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check-sla

Monitor SLA deadline breaches and trigger automated refunds via Paddle.

Updated Aug 27, 2026
Search Tags:#automation#monitoring#backend#refunds#sla#queue management
One-click install
npx skills add https://github.com/BaselHussain/ai-keto-meal-plan-generator --skill check-sla-baselhussain
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: check-sla
Source: https://github.com/BaselHussain/ai-keto-meal-plan-generator/tree/main/.claude/skills/check-sla
Command: npx skills add https://github.com/BaselHussain/ai-keto-meal-plan-generator --skill check-sla-baselhussain

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill requires sentry-sdk, paddle-sdk, and includes scripts (resource) components.

What problem does it solve?

This Skill automates the monitoring of service level agreement (SLA) deadlines for manual resolution queue items, identifying breaches and triggering automated refunds for eligible cases.

Core Features & Use Cases

  • SLA Breach Detection: Identifies pending cases that have passed their SLA deadline.
  • Auto-Refunds: Automatically processes refunds for eligible payment methods (e.g., card, Apple Pay, Google Pay) for breached items.
  • Manual Review Routing: Flags cases with incompatible payment methods for manual review.
  • Notifications: Sends customer notifications and logs high-priority alerts to Sentry for critical issues.
  • Use Case: Automatically ensure customer satisfaction by refunding delayed service requests without manual intervention, while flagging complex cases for human review.

Quick Start

Run the check-sla skill to report on SLA status and trigger auto-refunds for any breaches found.

Frequently Asked Questions about check-sla

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I automate refunds for SLA breaches in a manual resolution queue?▼

You can automate refunds for SLA breaches by running a monitoring script that identifies pending cases past their deadline, checks refund eligibility via Paddle, and processes refunds for compatible payment methods.

What payment methods are eligible for automated refunds when an SLA deadline is breached?▼

Eligible payment methods for automated refunds include card, Apple Pay, and Google Pay. Cases with incompatible payment methods are flagged for manual review instead of being processed automatically.

How does SLA breach detection handle cases that cannot be automatically refunded?▼

SLA breach detection flags cases with incompatible payment methods for manual review, while sending customer notifications and logging high-priority alerts to Sentry for critical issues.

Do I need Paddle and Sentry integrations to monitor SLA deadlines and trigger automated refunds?▼

Yes, you need Paddle to check refund eligibility and process payments, and Sentry to log high-priority alerts for critical issues encountered during SLA breach monitoring.

Can I use this automation to monitor SLA deadlines and update case statuses automatically?▼

Yes, the automation monitors pending cases for SLA deadline breaches, processes refunds for eligible methods, updates case statuses, and sends customer notifications without manual intervention.

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