churn-retention-ops
CommunityChurn risk assessment and retention playbook.
AuthorXiaoPuOuO
Version1.0.0
Installs0
System Documentation
What problem does it solve?
Use when assessing churn risk, diagnosing retention problems, and designing save plans or win-back strategies for at-risk, shrinking, or recently lost AI SaaS accounts. It provides a structured, decision-ready framework that leads to clear owners, timelines, and renewal recommendations.
Core Features & Use Cases
- Structured risk assessment: gather context, identify signals, classify health.
- Root cause taxonomy: map to categories like value-realization-gap, onboarding, adoption, reliability, and pricing.
- Actionable interventions: concrete save plans, ownership, deadlines, and escalation steps.
- Renewal guidance and win-back: recommended renewal paths and win-back strategies.
- Output-ready format: concise, decision-oriented churn plan report.
Quick Start
Provide the account context and renewal details for an at-risk AI SaaS customer to generate a concrete churn-retention plan.
Dependency Matrix
Required Modules
None requiredComponents
Standard package💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: churn-retention-ops Download link: https://github.com/XiaoPuOuO/VFactory/archive/main.zip#churn-retention-ops Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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