client-care-script
OfficialGenerate heartfelt client-care messages that preserve trust.
Content & Communication#script generation#MCP tools#client care#loss comfort#churn retention#finance communication
Authoraliyun
Version1.0.0
Installs0
System Documentation
What problem does it solve?
Replacing generic, mismatched replies with emotionally appropriate, compliant client-care scripts during sensitive customer moments like birthdays, holidays, losses, and potential churn.
Core Features & Use Cases
- Scenario-based script generation: Produces tailored copy for birthday祝福、节日问候、亏损安抚 and 流失挽留.
- Loss/churn support with data context (optional): Can enrich loss or retention scripts using financial MCP data sources (e.g., latest quotations and fund performance) to ground the message in market context.
- Relationship-first compliance: Emphasizes empathy-first communication, avoids pressuring or guaranteeing returns, and includes do/don’t guidance plus follow-up actions.
Quick Start
Use the client-care-script skill to generate a loss-comfort message for a customer by providing the customer name, risk level, and brief holding status.
Dependency Matrix
Required Modules
None requiredComponents
Standard package💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: client-care-script Download link: https://github.com/aliyun/qwen-dianjin/archive/main.zip#client-care-script Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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