common-incident-triage

What problem does it solve?

This skill solves the challenge of effectively managing incident triage by providing a systematic approach to normalizing incident data and guiding the user through evidence collection, hypothesis formation, and action planning.

Core Features & Use Cases

• Incident Normalization: Converts raw incident data into structured service, severity, environment, and time window information.
• Evidence Collection: Directs users to collect metrics, logs, traces, and deployment history.
• Hypothesis Formation: Encourages users to build a hypothesis only after evidence is gathered.
• Action Planning: Recommends actions, enforcing safety measures such as approval for destructive operations.
• Use Case: Imagine a system experiencing a service disruption. Use this skill to quickly triage the incident, understand the problem scope, and develop a plan to resolve the issue with a low risk of introducing new issues.

Quick Start

Utilize the 'common-incident-triage' skill to normalize and analyze the incident details for 'service X' in the 'production' environment during the last '30 minutes'.