complaint-theme-analysis

Community

Analyze consumer complaint themes for risk and compliance insights.

Authoranotb
Version1.0.0
Installs0

System Documentation

What problem does it solve?

This Skill provides a comprehensive analysis of consumer complaint themes, helping to identify potential risks and compliance issues.

Core Features & Use Cases

  • Complaint Aggregation: Aggregates and thematically organizes consumer complaints from various sources.
  • Severity Rating: Assigns severity ratings to themes based on regulatory exposure and potential harm.
  • Root Cause Analysis: Identifies potential root causes of complaints and recommends actions.
  • Use Case: Use this Skill to analyze a population of consumer complaints and generate a report that outlines the most significant themes, their severity, root causes, and recommended actions.

Quick Start

Use the complaint-theme-analysis skill to analyze the complaints from the last 12 months and produce a report.

Dependency Matrix

Required Modules

pandasnumpysklearn

Components

scriptsreferencesassets

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: complaint-theme-analysis
Download link: https://github.com/anotb/second-line-financial-services/archive/main.zip#complaint-theme-analysis

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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