contact-center/android

To integrate Zoom Contact Center, initialize the SDK in Application.onCreate, construct a ZoomCCItem with your entryId or apiKey and serverType, and use ZoomCCInterface services like init, fetchUI, and release to manage the engagement lifecycle.

The SDK manages chat, video, and ZVA engagements through per-channel configuration using ZoomCCInterface services, allowing native Android apps to support multiple engagement types and campaign-driven flows.

Yes, rejoin handling allows you to maintain engagement state across app restarts or switches by managing the SDK lifecycle correctly and releasing resources during teardown.

You must initialize the Zoom Contact Center SDK in Application.onCreate to ensure lifecycle-aware service initialization and proper resource management throughout the engagement lifecycle.

Yes, the SDK supports scheduled callbacks alongside chat, video, and ZVA engagements, with channel services configured through ZoomCCItem and campaign support across multiple engagement types.

Configure ZoomCCItem by providing an entryId or apiKey along with the serverType to establish per-channel settings for chat, video, ZVA, or scheduled callbacks before calling fetchUI() to start an engagement.