What problem does it solve?
Design help that meets people where they are — on the screen they're stuck on, without forcing users to navigate away to seek guidance.
Core Features & Use Cases
- Inline Help: Tooltip or info icon next to fields that need explanation, inline definitions, and "what's this" links.
- Guided Tasks: Step-by-step wizards and templates that simplify complex forms and workflows.
- Escalation Path: Self-service help (search, FAQ) as first option, followed by chat or human support, with estimated wait times.
- Error Recovery Support: Error messages that explain what happened, why, and what to do next, with direct field focus.
- Help Content Rules: Write at grade 4–6, use interface terminology, deliver one instruction per step, and ensure searchability.
- Assessment Questions: 1) Can users get help without navigating away from their task? 2) Is help written in plain language that matches the interface? 3) Can users reach a human within 2 clicks when self-service fails? 4) Do help resources exist for the moments where users actually get stuck?
Quick Start
Audit a UI screen and add inline help, guided tasks, escalation options, and clear error recovery prompts to improve accessibility.
