Convex Agents Human Agents

Human-in-the-loop approval gates require integrating human agents into AI agent threads to pause workflows and require human approval before delivering sensitive AI responses or executing critical tool calls.

Human routing for AI agent escalation is the process of dynamically transferring threads between AI and humans based on context, AI confidence levels, or specific tool calls to handle complex decision tasks.

Yes, you can use Convex for human-in-the-loop AI workflows by relying on the project's Convex environment and internal messaging APIs to manage escalation, assignment tracking, and tool-based interventions without external runtime dependencies.

You track thread assignment and responsibility by assigning threads to specific individuals within the messaging system, which records the history of human interventions and ensures accountability for escalated AI conversations.

You should use human-in-the-loop workflows for AI agents when handling support, moderation, or complex decision tasks where AI uncertainty is detected and requires real-time collaboration, tool-based interventions, or human oversight.

Tool-based human-in-the-loop interventions are limited to the project's internal Convex messaging APIs, meaning they require standard Convex tooling and cannot operate with external runtime dependencies beyond that environment.