cost-to-serve
OfficialCalculate cost-to-serve to boost profitability.
Finance & Accounting#profitability#cost-analysis#cost-allocation#per-entity#cost-to-serve#activity-based-costing#service-tier
Authormahg-es
Version1.0.0
Installs0
System Documentation
What problem does it solve?
Two customers generating the same revenue can have wildly different costs to serve — one orders in bulk online, the other calls support daily. Cost-to-serve reveals these hidden cost drivers, enabling service-tier design that aligns service levels with customer profitability.
Core Features & Use Cases
- Identify cost-driving activities: order processing, support, returns, payment processing, delivery
- Assign activity costs (from ABC model): cost per ticket, cost per order, cost per return
- Measure activity consumption per entity: how many tickets, orders, returns?
- Calculate cost-to-serve: sum of (activity consumption × activity cost)
- Compare cost-to-serve % of revenue across entities
- Identify service tiers:
- Premium (high revenue, low cost-to-serve): VIP service
- Standard (moderate both): self-service + standard support
- Economy (low revenue, high cost-to-serve): automated only
- Calculate profit improvement potential from tier reclassification
Quick Start
Provide input: "Provide service activity data and ABC costs to generate a per-entity cost-to-serve model with tier recommendations."
Dependency Matrix
Required Modules
None requiredComponents
Standard package💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: cost-to-serve Download link: https://github.com/mahg-es/araya/archive/main.zip#cost-to-serve Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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