cross-product-troubleshoot-user-connectivity

Diagnose cross-product user connectivity issues across ZCC, ZDX, ZPA, and ZIA.

44|24|Updated May 29, 2025

Search Tags:#troubleshoot #connectivity #cross-product #zia #zcc #zdx #zpa

Ready to run

npx skills add https://github.com/zscaler/zscaler-mcp-server --skill cross-product-troubleshoot-user-connectivity

💬 Prompt for ChatGPT / Claude Chat▼

Please help me install this Agent Skill.
Skill: cross-product-troubleshoot-user-connectivity
Source: https://github.com/zscaler/zscaler-mcp-server/tree/main/skills/cross-product/troubleshoot-user-connectivity
Command: npx skills add https://github.com/zscaler/zscaler-mcp-server --skill cross-product-troubleshoot-user-connectivity

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Guides administrators through end-to-end troubleshooting across ZCC, ZDX, ZPA, and ZIA to resolve user connectivity problems.

Core Features & Use Cases

Cross-product connectivity troubleshooting for users reporting access issues, slow performance, and intermittent connectivity.
Verify ZCC client status, ZDX metrics, ZPA configuration, and ZIA policies to pinpoint root causes.
Provide actionable diagnosis and remediation guidance for common failure scenarios.

Quick Start

Provide the affected user identity and target application to initiate the cross-product connectivity troubleshooting workflow.

Frequently Asked Questions about cross-product-troubleshoot-user-connectivity

High-intent search queries and answers about installing and using this skill.

FAQPage Schema

How do I troubleshoot user connectivity issues across Zscaler services?▼

Troubleshoot user connectivity across Zscaler services by verifying ZCC client status, ZDX metrics, ZPA configurations, and ZIA policies to pinpoint root causes. This structured approach generates a comprehensive diagnosis and actionable remediation plan.

What is the best way to diagnose intermittent application access in ZIA and ZPA?▼

Diagnose intermittent application access by gathering ZIA policies and ZPA configurations to identify mismatches or routing errors. The workflow analyzes these cross-product rules to isolate why users experience dropped connections to target applications.

Why does a user experience slow performance when accessing apps through ZCC?▼

Slow performance through ZCC often stems from degraded ZDX metrics or ZPA tunnel latency. The diagnostic workflow collects these cross-product telemetry data points to identify network bottlenecks and generate a targeted remediation plan.

How to check ZCC client status and ZPA configuration for a specific user?▼

Check ZCC client status and ZPA configuration by providing the affected user identity and target application. The workflow gathers these cross-product data points to verify active tunnel connections and enforce proper access policies.

Does cross-product troubleshooting work for users who cannot access an application through Zscaler?▼

Yes, cross-product troubleshooting works when administrators report that a user cannot access an application. It gathers ZCC, ZDX, ZPA, and ZIA data to diagnose the failure scenario and provide structured remediation guidance.

What do I need to start diagnosing cross-product connectivity failures?▼

To start diagnosing cross-product connectivity failures, you need to provide the affected user identity and the target application. This input initiates the workflow that gathers status and metrics across Zscaler services.