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cs-ticket-triage

Official

Fast triage and prioritization for support tickets

Content & Communication#routing#prioritization#ticket#support#triage#duplicate-detection#sla
AuthorEvolutionAPI
Version1.0.0
Installs0

System Documentation

What problem does it solve?

Reduce time-to-resolution and prevent duplicated work by rapidly categorizing, prioritizing, and routing incoming customer support tickets with a clear, SLA-aligned justification and an initial customer-facing reply.

Core Features & Use Cases

  • Structured triage output: Produces a one-line summary, category, P1–P4 priority with justification, product area, and recommended routing.
  • Duplicate & known-issue checks: Guides searches against ticket history and known-issue sources before creating or routing a new ticket.
  • Customer and internal communications: Generates a suggested initial response and concise internal notes to accelerate handoff and investigation.

Quick Start

Run /cs-ticket-triage followed by the ticket text to receive a structured triage summary, recommended priority, routing suggestion, duplicate checks, and a draft customer response.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: cs-ticket-triage
Download link: https://github.com/EvolutionAPI/evo-nexus/archive/main.zip#cs-ticket-triage

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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