cs-triage-finalization
OfficialAutomate CS triage closure tasks and manage customer support workflows.
Authorusecompai
Version1.0.0
Installs0
System Documentation
What problem does it solve?
This Skill automates the closure of customer support (CS) triage tasks, including escalations, UPS duties, DHL label regeneration, and baseline metrics, streamlining the CS agent's workflow.
Core Features & Use Cases
- Automated Triage Closure: Closes the remaining manual CS triage tasks, such as escalations, UPS duties, and DHL label issues.
- Pattern Detection: Detects patterns of escalation and recurring issues.
- UPS Duty Detection: Identifies UPS duties incorrectly charged when Global-e marked DDP.
- DHL Label Health Check: Checks for DHL label issues due to the returns platform or DHL.
- Use Case: For a CS agent handling a high volume of drafts and escalations, this Skill can automate the process of identifying and addressing common issues, reducing manual effort and improving response times.
Quick Start
Activate the cs-triage-finalization skill to automatically process and close CS triage tasks.
Dependency Matrix
Required Modules
helpdesk_queryshopify_queryslack_send_messagebrain_search
Components
scriptsreferences
💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: cs-triage-finalization Download link: https://github.com/usecompai/compound-operations-model/archive/main.zip#cs-triage-finalization Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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