CSAT Driver Analysis
CommunityUncover CSAT score drivers.
Data & Analytics#sentiment analysis#cx#csat#customer satisfaction#operational metrics#driver analysis
Authorwassemgtk
Version1.0.0
Installs0
System Documentation
What problem does it solve?
This skill diagnoses the root causes behind changes in Customer Satisfaction (CSAT) scores, moving beyond simple reporting to provide actionable insights into operational and experiential factors.
Core Features & Use Cases
- Decomposition Analysis: Breaks down CSAT changes by dimension, segment, and channel.
- Key Driver Identification: Uses statistical methods (regression, correlation) to pinpoint factors most influencing satisfaction.
- Verbatim Mining: Analyzes open-ended feedback for qualitative insights and emerging issues.
- Use Case: A retail company sees a 3-point drop in CSAT. This skill identifies that the decline is primarily driven by increased delivery times for a specific customer segment (BOPIS), correlating with a recent carrier transition.
Quick Start
Analyze the provided CSAT responses and operational metrics to explain the recent drop in customer satisfaction.
Dependency Matrix
Required Modules
None requiredComponents
references
💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: CSAT Driver Analysis Download link: https://github.com/wassemgtk/skills-testing/archive/main.zip#csat-driver-analysis Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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