What problem does it solve? Support and operations teams often face messy billing cases—duplicate subscriptions, failed renewals, refund requests, and churn risk—without a clear, safe procedure. This Skill provides a structured workflow to identify the customer, classify the issue, take the safest reversible action, and produce a clean operator handoff. ## Core Features & Use Cases - Customer Identification: Resolve identity from email, Stripe customer ID, subscription ID, or invoice ID and summarize active subscriptions, invoices, and anomalies. - Issue Classification: Distinguish duplicate purchases, real multi-seat intent, failed payments, missing self-serve controls, and product failures before acting. - Safe Remediation: Prioritize reversible actions—restore billing portal access, fix duplicate billing state, refund only affected charges—and document revenue impact. - Use Case: A customer reports being charged twice. Use this Skill to confirm duplicate active subscriptions in Stripe, cancel the extra one, refund the duplicate charge, and draft the follow-up message plus a product-gap ticket for a duplicate-subscription guard. ## Quick Start Use the customer-billing-ops skill to investigate this customer's duplicate Stripe charge and recommend the safest fix with a follow-up message.
