customer-billing-ops

Guide support agents through customer billing issue resolution workflows.

86|21|Updated Feb 9, 2026

Search Tags:#subscriptions #invoices #billing #payments #refunds #customer-support

Ready to run

npx skills add https://github.com/Jamkris/everything-gemini-code --skill customer-billing-ops-jamkris

💬 Prompt for ChatGPT / Claude Chat▼

Please help me install this Agent Skill.
Skill: customer-billing-ops
Source: https://github.com/Jamkris/everything-gemini-code/tree/main/skills/customer-billing-ops
Command: npx skills add https://github.com/Jamkris/everything-gemini-code --skill customer-billing-ops-jamkris

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Operate customer billing workflows such as subscriptions, refunds, churn triage, billing-portal recovery, and plan analysis using connected billing tools like Stripe. Use when the user needs to help a customer, inspect subscription state, or manage revenue-impacting billing operations.

Core Features & Use Cases

Identify the customer cleanly (strongest identifier) and summarize account state.
Classify the billing issue into defined categories (duplicate charges, failed payments, plan changes, portal access, etc.).
Take the safest reversible action first and document the rationale.
Check operator-side product gaps and surface follow-up recommendations.
Produce a clear operator handoff with customer state, actions taken, and follow-up messaging.

Quick Start

Identify the customer, review subscription state and invoices, and propose the safest corrective action.

Frequently Asked Questions about customer-billing-ops

High-intent search queries and answers about installing and using this skill.

FAQPage Schema

How do I handle customer refund requests for duplicate charges?▼

To handle customer refund requests for duplicate charges, identify the customer, assess their subscription state, outline validated remediation steps, and take the safest reversible action first while documenting the rationale to prevent unauthorized refunds.

What is the best way to resolve failed payments and subscription issues?▼

The best way to resolve failed payments and subscription issues is to guide support agents through classifying the billing issue, inspecting subscription state and invoices via connected billing tools, and proposing the safest corrective action.

Can I use this to manage plan changes and billing portal access problems?▼

Yes, you can manage plan changes and billing portal access problems by classifying the issue into defined categories, inspecting account state, and producing a clear operator handoff with recommended actions and follow-up messaging.

How do I prevent data exposure when managing customer billing operations?▼

To prevent data exposure when managing customer billing operations, the workflow enforces guardrails against unauthorized refunds and structures outcomes into customer state, issue classification, recommended actions, and follow-up messaging while protecting sensitive information.

Does this workflow support customer support tickets, emails, and chats?▼

Yes, this workflow supports customer support tickets, emails, and chats by applying validated remediation steps across those channels and producing a clear operator handoff with customer state and actions taken.