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customer-billing-ops

Manages customer billing workflows including subscriptions, refunds, churn, and portal recovery.

2|Updated Apr 14, 2026
Search Tags:#subscription management#churn analysis#refund processing#billing portal#customer billing
One-click install
npx skills add https://github.com/klu-dev/porting-ecc-to-vscode --skill customer-billing-ops-klu-dev
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: customer-billing-ops
Source: https://github.com/klu-dev/porting-ecc-to-vscode/tree/main/.github/skills/customer-billing-ops
Command: npx skills add https://github.com/klu-dev/porting-ecc-to-vscode --skill customer-billing-ops-klu-dev

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes scripts (resource) and references (resource) and assets (resource) components.

What problem does it solve?

This Skill addresses the complexities of customer billing operations, providing a structured approach to manage subscriptions, refunds, churn, and billing-portal recovery.

Core Features & Use Cases

  • Subscription Management: Handle subscriptions, including churn triage and recovery.
  • Refund Processing: Classify and process refunds with appropriate actions.
  • Churn Analysis: Investigate churn risks and take preventive measures.
  • Billing Portal Recovery: Create and validate billing portal flows.
  • Plan Analysis: Review plan mix and active subscriptions for insights.
  • Use Case: When a customer reports billing issues, this Skill guides you through identifying the customer, classifying the issue, and taking the safest action.

Quick Start

Use the customer-billing-ops skill to identify and resolve a customer's billing issue.

Frequently Asked Questions about customer-billing-ops

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I manage customer subscriptions and process refunds safely?▼

Customer subscription management and refund processing are handled by classifying billing issues and executing safe actions through connected billing tools. The workflow identifies the customer, classifies the problem, and applies the safest resolution.

What is the best way to investigate and prevent customer churn?▼

Investigating customer churn involves analyzing churn risks and taking preventive measures to recover at-risk accounts. This churn analysis allows you to triage subscriptions and implement targeted retention actions before cancellation occurs.

Can I use this with Stripe to handle billing portal recovery?▼

Yes, billing portal recovery works with connected billing tools like Stripe to create and validate portal flows. It ensures customers can securely access and manage their own subscription data through validated recovery paths.

How do I classify a reported billing issue to determine the right action?▼

Classifying a reported billing issue requires identifying the customer and categorizing the problem into subscriptions, refunds, churn, or portal recovery. This classification guides the execution of the safest appropriate action.

Does subscription management work for analyzing active plan mix?▼

Yes, subscription management includes plan analysis to review your active subscriptions and plan mix. This provides operational insights into your current customer billing distribution and overall subscription health.

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