customer-comms

Draft customer roundup emails from Released cards with human approval.

Updated Aug 23, 2026

Search Tags:#workflow #email #drafting #customer-communication #product-updates #human-review #communication-tracker

Ready to run

npx skills add https://github.com/paulyokota/FeedForward --skill customer-comms

💬 Prompt for ChatGPT / Claude Chat▼

Please help me install this Agent Skill.
Skill: customer-comms
Source: https://github.com/paulyokota/FeedForward/tree/main/.claude/skills/customer-comms
Command: npx skills add https://github.com/paulyokota/FeedForward --skill customer-comms

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Draft a customer-facing roundup email for a product area based on announced Released cards. The goal is an approved draft, not a sent email. Every version goes through approve_content and is iterated with human review before sending.

Core Features & Use Cases

Identify and group uncommunicated Released cards by product area to focus drafting.
Draft customer-facing roundup emails with iterative revisions under human review.
Ensure messaging adheres to style guidelines and references, and capture the final approved draft for distribution.

Quick Start

Select a product area to draft the customer roundup email and start the drafting workflow.

Frequently Asked Questions about customer-comms

High-intent search queries and answers about installing and using this skill.

FAQPage Schema

How do I draft customer communication emails from product updates?▼

You can draft customer communication emails from product updates by grouping uncommunicated Released cards by product area and generating a customer-facing roundup email draft that iterates through human review before sending.

What is a customer-facing roundup email and how does the drafting workflow work?▼

A customer-facing roundup email summarizes announced product updates for customers. The drafting workflow identifies uncommunicated Released cards, groups them by product area, and iterates draft revisions through human review before final approval.

Can I automatically send product update emails without human review?▼

No, you cannot automatically send product update emails without human review. The workflow enforces a human-in-the-loop approval via approve_content, ensuring every draft version is reviewed and iterated before sending.

Does the customer communication drafting workflow support style guidelines and references?▼

Yes, the customer communication drafting workflow supports style guidelines and references. It ensures messaging adheres to these references during the drafting process and captures the final approved draft for distribution.

What is the best way to track unannounced product updates for customer communication?▼

The best way to track unannounced product updates for customer communication is to identify and group uncommunicated Released cards by product area, focusing the drafting workflow on updates that have not yet been shared with customers.