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customer-communication-onboarding

Configures Respond.io or Chatwoot as a shared customer inbox for the Kizuna CRM agent.

1|Updated Jun 21, 2026
Search Tags:#onboarding#crm#docker#webhooks#chatwoot#respond.io#shared inbox
One-click install
npx skills add https://github.com/tapway/shogun-os --skill customer-communication-onboarding-tapway
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: customer-communication-onboarding
Source: https://github.com/tapway/shogun-os/tree/main/skills/crm/customer-communication-onboarding
Command: npx skills add https://github.com/tapway/shogun-os --skill customer-communication-onboarding-tapway

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill requires pyyaml, and includes scripts (resource) components.

What problem does it solve? After installing Shogun OS, the Kizuna CRM profile has no customer messaging channel connected. This wizard walks you through connecting Respond.io or Chatwoot so Instagram, Facebook, WhatsApp, and website messages flow into your AI agent. ## Core Features & Use Cases - Dual-path setup wizard: Choose Respond.io (SaaS, paid) or Chatwoot (self-hosted via Docker Compose) with guided credential, channel, and webhook configuration. - Automated provisioning scripts: Create Chatwoot inboxes, sync agent accounts from brain people pages, and generate brain channel pages from the resulting config. - Assignment model configuration: Set Hermes-first, human-first, or co-pilot routing with escalation keywords, plus state tracking for resume capability. - Use Case: After a fresh Shogun OS install, run the wizard to deploy Chatwoot via Docker, create four channel inboxes, sync five team members as agents, and wire webhooks to Kizuna in one session. ## Quick Start Ask the Kizuna agent to run cc setup and follow the prompts to pick Respond.io or Chatwoot and connect your messaging channels.

Frequently Asked Questions about customer-communication-onboarding

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I set up a shared customer inbox for Instagram, WhatsApp, and Facebook?▼

Run the cc setup wizard on the Kizuna profile and choose Respond.io or Chatwoot. The wizard creates channel inboxes, registers webhooks to forward messages to the agent, and writes the channel configuration to the profile config file.

Respond.io vs Chatwoot for customer messaging, which should I choose?▼

Respond.io is a paid SaaS ($79-279/mo) requiring no infrastructure, suited for teams avoiding server management. Chatwoot is free and open source but needs a Docker host and domain, giving full data control with no per-seat fees.

Can I deploy Chatwoot with Docker Compose automatically?▼

Yes, the wizard copies a docker-compose.yml and .env template, generates a SECRET_KEY_BASE, and starts the web and worker services with Postgres and Redis. It also installs Docker if missing.

Does the wizard support resuming an interrupted setup?▼

Yes, progress is tracked in a state file at the profile's state/cc-onboarding.json. On rerun, the wizard detects partial state and offers to resume from the last completed step.

When should I not use this onboarding wizard?▼

Do not use it for day-to-day message handling, which belongs to the respondio-bridge or chatwoot-bridge runtime skills. It also does not replace the core Shogun OS installer or internal Slack/Telegram team chat setup.

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