customer-complaint-handler
OfficialTriage & resolve customer complaints.
Content & Communication#triage#escalation#root-cause-analysis#customer-support#futureproof#customer-complaint#heart-framework
AuthorPeter-Swain-Inc
Version1.0.0
Installs0
System Documentation
What problem does it solve?
Analyses, triages, and resolves customer complaints using FutureProof context to deliver structured resolution plans, root cause analyses, and service recovery strategies.
Core Features & Use Cases
- Structured triage: classify complaints by severity, intent, and channel to determine appropriate response.
- Root-cause analysis: perform 5-Why style analysis to identify systemic issues.
- HEART-based responses: craft customer-facing replies that acknowledge, empathize, apologize, resolve, and thank.
- Internal escalation briefs: generate concise briefs for stakeholders when required.
- Optional context-driven guidance: apply ICA-specific handling, brand voice, and policy constraints.
Quick Start
Initiate the complaint workflow by providing the customer’s verbatim issue and relevant context to generate a complete resolution package.
Dependency Matrix
Required Modules
None requiredComponents
Standard package💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: customer-complaint-handler Download link: https://github.com/Peter-Swain-Inc/futureproof-skills/archive/main.zip#customer-complaint-handler Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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