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customer-discovery

Guide customer interviews and synthesize insights to validate hypotheses.

Updated Aug 27, 2026
Search Tags:#insights#interviews#synthesis#user-research#hypothesis-validation#icp#customer-discovery
One-click install
npx skills add https://github.com/120ventures/claude-skills --skill customer-discovery-120ventures
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: customer-discovery
Source: https://github.com/120ventures/claude-skills/tree/main/customer-discovery
Command: npx skills add https://github.com/120ventures/claude-skills --skill customer-discovery-120ventures

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Enables teams to uncover true customer needs by guiding interviews, designing questions, and synthesizing insights to challenge assumptions.

Core Features & Use Cases

  • Interview design: craft open-ended questions and sequencing to elicit truthful responses.
  • Insight synthesis: organize quotes, patterns, and hypotheses to refine ICP and product ideas.
  • Structured discovery workflow: supports call logging, pattern recognition, and ICP scoring across batches of interviews.

Quick Start

Initiate a discovery session by asking Claude to draft interview questions for your target ICP and summarize the findings from recent calls.

Frequently Asked Questions about customer-discovery

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I design user research questions for customer discovery interviews?▼

Customer discovery interview design involves crafting open-ended questions and sequencing them to elicit truthful responses. You can draft targeted questions for your Ideal Customer Profile (ICP) to identify true customer needs.

What is the best way to synthesize user research insights from multiple interviews?▼

Insight synthesis organizes quotes, recognizes patterns, and validates hypotheses across batches of interviews. This structured workflow helps refine your ICP and product ideas by systematically challenging assumptions from customer calls.

Can I use this customer discovery workflow for both B2B and B2C contexts?▼

Yes, the customer discovery workflow supports hypothesis validation and ICP scoring across both B2B and B2C contexts. It guides call logging and pattern recognition to ensure structured discovery regardless of your target audience.

How do I validate product hypotheses using customer interviews?▼

Hypothesis validation uses structured discovery to log calls, recognize patterns, and synthesize insights. By designing effective interview questions and organizing the responses, you can systematically test and refine your product assumptions.

Do I need any specific tools or dependencies to run a customer discovery session?▼

No external dependencies are required to run a customer discovery session. You can initiate the workflow directly by drafting interview questions for your target ICP and summarizing findings from recent calls.

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