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customer-feedback-framework

Centralizes GERMAN-CANADIAN football club data for coaches, including schedules, rosters, and stats.

37|14|Updated Dec 17, 2025
Search Tags:#product-roadmap#customer-feedback#CSAT#NPS#feedback-analysis#CES#exit-surveys
One-click install
npx skills add https://github.com/maigentic/stratarts --skill customer-feedback-framework
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: customer-feedback-framework
Source: https://github.com/maigentic/stratarts/tree/main/skills/retention-metrics/customer-feedback-framework
Command: npx skills add https://github.com/maigentic/stratarts --skill customer-feedback-framework

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

The Skill provides a structured, end-to-end approach to collecting, analyzing, and acting on customer feedback across NPS, CSAT, CES, exit surveys, and qualitative research, enabling data-driven product decisions and reduced churn.

Core Features & Use Cases

  • Survey orchestration: Setup and automate NPS, CSAT, and CES surveys at strategic touchpoints (onboarding, support, renewal) and collect multi-channel responses.
  • Exit and qualitative research: Run exit surveys and user interviews to uncover root causes of churn and identify improvement areas.
  • Feedback-to-action: Tag, analyze themes, prioritize requests with a formal framework (RICE/MoSCoW), and drive roadmap decisions.

Quick Start

Start by configuring NPS quarterly relationship surveys, transactional triggers after key moments, and CSAT/CES touchpoints, then add exit surveys and plan monthly feedback reviews.

Frequently Asked Questions about customer-feedback-framework

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I turn customer feedback into a product roadmap?▼

Customer feedback analysis centralizes NPS, CSAT, CES, and exit survey data to uncover churn root causes. It automates multi-channel response collection at touchpoints like onboarding and support to identify retention improvement areas.

What is the best way to automate NPS and CSAT survey collection?▼

Automating NPS, CSAT, and CES surveys involves configuring transactional triggers after key moments and quarterly relationship surveys. This structured approach ensures responses are collected consistently across onboarding, product usage, and renewal touchpoints.

How do I prioritize feature requests from qualitative research?▼

A Voice of Customer program typically requires a 90-day implementation roadmap. It starts with configuring NPS and CSAT touchpoints, adds exit surveys and user interviews, and establishes monthly feedback reviews with cross-functional ownership.

How do you set up a Voice of Customer program for churn reduction?▼

Exit surveys reduce churn by collecting qualitative research when customers leave, uncovering root causes of cancellation. This feedback is tagged and analyzed alongside NPS and CSAT data to drive targeted retention actions.

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