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customer-feedback-framework

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Turn customer feedback into clear actions.

Data & Analytics#product-roadmap#customer-feedback#CSAT#NPS#feedback-analysis#CES#exit-surveys
Authormaigentic
Version1.0.0
Installs0

System Documentation

What problem does it solve?

The Skill provides a structured, end-to-end approach to collecting, analyzing, and acting on customer feedback across NPS, CSAT, CES, exit surveys, and qualitative research, enabling data-driven product decisions and reduced churn.

Core Features & Use Cases

  • Survey orchestration: Setup and automate NPS, CSAT, and CES surveys at strategic touchpoints (onboarding, support, renewal) and collect multi-channel responses.
  • Exit and qualitative research: Run exit surveys and user interviews to uncover root causes of churn and identify improvement areas.
  • Feedback-to-action: Tag, analyze themes, prioritize requests with a formal framework (RICE/MoSCoW), and drive roadmap decisions.

Quick Start

Start by configuring NPS quarterly relationship surveys, transactional triggers after key moments, and CSAT/CES touchpoints, then add exit surveys and plan monthly feedback reviews.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: customer-feedback-framework
Download link: https://github.com/maigentic/stratarts/archive/main.zip#customer-feedback-framework

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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