What problem does it solve? Mapping the end-to-end customer experience is often skipped or done from assumptions rather than real customer knowledge. This Skill guides a structured interview process that captures touchpoints, actions, emotions, pain points, and opportunities across seven journey stages, then produces both a visual HTML grid and a searchable Markdown version. ## Core Features & Use Cases - Guided Interview Workflow: Asks one question at a time and waits for answers, ensuring the map reflects actual customer knowledge instead of AI-generated guesses. - Three-Phase Mapping: Builds a light map of touchpoints and actions first, then layers on thoughts, emotions, and pain points, then identifies aha moments, moments of truth, and churn triggers. - Dual Output Formats: Generates a print-ready HTML grid for visual review and a Markdown file for agent search and reference, both saved to /workspace/org/. - Use Case: A product manager onboarding users for a SaaS tool uses this Skill to map the journey from awareness through advocacy, pinpointing where trial users drop off and which improvements to prioritize. ## Quick Start Ask the agent to create a customer journey map for your product and answer its questions one stage at a time.
