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customer-journey-map

Generate customer journey maps documenting actions, touchpoints, emotions, KPIs, and goals across stages from awareness to loyalty.

1|Updated Mar 3, 2026
Search Tags:#user experience#strategy#pain points#customer journey#customer experience#mapping
One-click install
npx skills add https://github.com/Johnnnmai/100x-product-manager --skill customer-journey-map-johnnnmai
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: customer-journey-map
Source: https://github.com/Johnnnmai/100x-product-manager/tree/main/skills/customer-journey-map
Command: npx skills add https://github.com/Johnnnmai/100x-product-manager --skill customer-journey-map-johnnnmai

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes references (resource) and scripts (resource) components.

What problem does it solve?

This Skill helps you visualize and understand the complete customer experience across all touchpoints, identifying pain points and opportunities for improvement.

Core Features & Use Cases

  • Comprehensive Mapping: Documents customer actions, touchpoints, emotions, KPIs, business goals, and teams involved at each stage (Awareness, Consideration, Decision, Service, Loyalty).
  • Pain Point Identification: Clearly highlights areas of friction and negative customer experience.
  • Cross-functional Alignment: Provides a shared view for marketing, sales, product, and support teams.
  • Use Case: Map the journey of a new user signing up for a SaaS product, from initial ad impression to becoming a loyal advocate, to identify where users get stuck and how to improve their onboarding.

Quick Start

Create a customer journey map for a B2B SaaS onboarding experience from signup to first value.

Frequently Asked Questions about customer-journey-map

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I map customer touchpoints and identify pain points across the user journey?▼

To map customer touchpoints and identify pain points, you visualize customer interactions across all stages from awareness to loyalty. This process documents customer actions, emotions, and business goals to systematically highlight friction and improve customer experience.

What is a customer journey map and when do I need to create one?▼

A customer journey map is a comprehensive visualization of customer interactions across all stages from awareness to loyalty. You need to create one to align cross-functional teams, document touchpoints, and systematically identify pain points to improve overall customer experience.

How do I create a B2B SaaS onboarding customer journey map?▼

To create a B2B SaaS onboarding customer journey map, you document user actions, touchpoints, emotions, and KPIs from initial signup through to first value. This mapping highlights where users get stuck and reveals opportunities to improve the onboarding experience.

Can I use customer journey mapping to align marketing, sales, and support teams?▼

Yes, customer journey mapping provides a shared visual view of customer interactions and business goals across all stages. This shared view facilitates cross-functional alignment for marketing, sales, product, and support teams to systematically improve the customer experience.

What should be included in a comprehensive customer experience map?▼

A comprehensive customer experience map should include customer actions, touchpoints, emotions, KPIs, business goals, and involved teams for each stage. Documenting these elements across awareness, consideration, decision, service, and loyalty stages reveals opportunities to achieve business objectives.

Why does mapping the user journey help improve customer experience and business goals?▼

Mapping the user journey helps improve customer experience by visualizing interactions and highlighting friction points across all stages. Identifying these pain points and opportunities allows teams to systematically address negative experiences and achieve targeted business objectives.

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