skills.rest
Lev-it
Lev-itOFFICIAL
Explore all skills by this author →
GitHub

customer-journey-map

Generate customer journey maps from user data and web search results.

Updated Apr 28, 2026
Search Tags:#analysis#user experience#improvement#customer journey#mapping
One-click install
npx skills add https://github.com/Lev-it/lev-skills --skill customer-journey-map-lev-it
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: customer-journey-map
Source: https://github.com/Lev-it/lev-skills/tree/main/.claude/skills/customer-journey-map
Command: npx skills add https://github.com/Lev-it/lev-skills --skill customer-journey-map-lev-it

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes scripts (resource) and references (resource) components.

What problem does it solve?

This Skill helps you create comprehensive customer journey maps, identifying key touchpoints, emotions, and opportunities for improvement in the customer experience.

Core Features & Use Cases

  • Customer Journey Mapping: Create detailed journey maps with stages, touchpoints, emotions, pain points, and opportunities.
  • Customizable Stages: Adapt the journey stages to fit the specific product or service.
  • Data Integration: Utilize user-provided files, web search, and existing journey maps for a complete picture.
  • Use Case: Map out the customer journey for a new product launch, identifying areas for onboarding improvement and potential friction points.

Quick Start

Create a customer journey map for your product by providing relevant data and information.

Frequently Asked Questions about customer-journey-map

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I create a customer journey map from user data?▼

To create a customer journey map, provide your user data and persona details; the tool analyzes the input alongside web search results to identify touchpoints, emotions, and improvement opportunities.

What is customer journey mapping used for in product management?▼

Customer journey mapping visualizes the customer experience to identify key touchpoints, emotional highs and lows, and specific pain points, revealing targeted opportunities for product improvement and onboarding friction reduction.

Can I customize the journey stages for a specific product launch?▼

Yes, you can customize the journey stages to fit your specific product or service by providing the relevant stage information and persona details as input for the mapping process.

Do I need to provide existing journey maps to analyze user experience?▼

You do not need existing journey maps, but you can integrate them. The process works by analyzing user-provided files, web search results, and any existing maps you supply to build a complete picture.

What's the best way to identify customer pain points and improvement opportunities?▼

The best way to identify customer pain points is mapping the customer journey, which analyzes user input and touchpoints to pinpoint emotional friction and surface actionable improvement opportunities.

Related Skills

Explore More Product & Management Skills→
mattgierhartmattgierhart
193

prd-v04-persona-definition

Synthesize behavioral personas from CFD-, BR-, and FEA- evidence into traceable PER- entries.

Community
Intermediate
viktorbezdekviktorbezdek
10

product-story-to-ship

Convert user research transcripts into prioritized sprint-ready engineering stories with provenance chains.

Community
Advanced
alunadevalunadev
3

customer-journey-map

Generate customer journey maps detailing touchpoints, emotions, and pain points across stages.

Community
Intermediate
hpsgdhpsgd

service-blueprint

Map customer journeys to backstage processes in a service blueprint.

Official
Advanced