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customer-journey-map

Create stage-by-stage customer journey maps with actions, touchpoints, emotions, and KPIs.

1|1|Updated Mar 29, 2026
Search Tags:#journey mapping#kpis#customer-journey#touchpoints#workshops#customer-experience
One-click install
npx skills add https://github.com/yuyuxinli/moodcoco --skill customer-journey-map-yuyuxinli
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: customer-journey-map
Source: https://github.com/yuyuxinli/moodcoco/tree/main/.claude/skills/customer-journey-map
Command: npx skills add https://github.com/yuyuxinli/moodcoco --skill customer-journey-map-yuyuxinli

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

This Skill helps teams visualize the full customer experience across stages, touchpoints, actions, emotions, and measurable KPIs so they can identify pain points, align stakeholders, and prioritize improvements that drive business outcomes.

Core Features & Use Cases

  • Stage-by-stage mapping: Document Awareness, Consideration, Decision, Service, and Loyalty with customer actions, touchpoints, emotions, KPIs, business goals, and owning teams for each stage.
  • Cross-functional alignment: Facilitate workshops to align marketing, sales, product, and support around shared assumptions and measurable targets.
  • Prioritization & analysis: Highlight pain points by combining emotional signals with KPI gaps and recommend prioritized actions that are impact- and feasibility-rated.
  • Use case: Run a 20–30 minute workshop to map B2B SaaS onboarding from signup to first value, then surface the top 3 actions to reduce drop-off and improve time-to-value.

Quick Start

Create a journey map for the "New User Onboarding" persona, list actions and touchpoints for each stage, note emotions and KPIs, and highlight the top two pain points to fix first.

Frequently Asked Questions about customer-journey-map

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I create a customer journey map that aligns cross-functional teams?▼

To create a customer journey map, document each stage—Awareness, Consideration, Decision, Service, and Loyalty—with customer actions, touchpoints, emotions, KPIs, business goals, and owning teams to align stakeholders. This visualizes interactions and highlights measurable opportunities.

What is customer journey mapping used for in service design workshops?▼

Customer journey mapping is used to visualize end-to-end interactions, diagnose broken experiences, and prioritize improvements. In service design workshops, it surfaces pain points by combining emotional signals with KPI gaps to drive actionable business outcomes.

Can I use customer journey mapping for B2B SaaS onboarding to reduce drop-off?▼

Yes, customer journey mapping suits B2B SaaS onboarding by tracking actions and touchpoints from signup to first value. It highlights emotional pain points and KPI gaps, helping prioritize top actions to reduce drop-off and improve time-to-value.

What's the best way to identify customer pain points across touchpoints?▼

The best way to identify pain points across touchpoints is combining emotional signals with KPI gaps during journey mapping. This method highlights broken experiences and recommends prioritized, impact- and feasibility-rated actions for improvement.

Do I need predefined KPIs and business goals to map the customer experience?▼

Defining KPIs and business goals for each stage is essential to map the customer experience accurately. Documenting these metrics alongside customer actions and emotions helps measure gaps, align cross-functional teams, and prioritize targeted improvements.

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