customer-journey-mapping-workshop

Guide product managers through adaptive workshops that build customer journey maps and surface pain points.

Updated Apr 6, 2026

Search Tags:#customer-journey #workshop-facilitation #opportunity-prioritization #discovery-research #persona-mapping #pain-point-analysis

Ready to run

npx skills add https://github.com/sicktastic/skill-issue --skill customer-journey-mapping-workshop-sicktastic

💬 Prompt for ChatGPT / Claude Chat▼

Please help me install this Agent Skill.
Skill: customer-journey-mapping-workshop
Source: https://github.com/sicktastic/skill-issue/tree/main/product-management/customer-journey-mapping-workshop
Command: npx skills add https://github.com/sicktastic/skill-issue --skill customer-journey-mapping-workshop-sicktastic

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

This Skill prevents teams from falling into feature lists by guiding product managers through a persona- and scenario-driven customer journey mapping workshop that surfaces the emotions, actions, and pain points that block real progress.

Core Features & Use Cases

Adaptive question flow: Asks up to five guided questions to capture actor, scenario, phases, actions, and opportunities in context with supporting research inputs.
Journey map scaffolding: Builds high-level phases, actions, emotions, and pain points for each stage so you can visualize the full experience—from discovery through support.
Opportunity prioritization: Ranks impact-driven improvements based on emotional intensity and evidence, enabling evidence-based prioritization for onboarding, support, growth, or retention initiatives.

Quick Start

Run a journey mapping workshop for the primary persona onboarding path to identify pain points and prioritized improvement opportunities.

Frequently Asked Questions about customer-journey-mapping-workshop

High-intent search queries and answers about installing and using this skill.

FAQPage Schema

How do I facilitate a customer journey mapping workshop for my product team?▼

To facilitate a customer journey mapping workshop, this Skill guides product managers through adaptive question flows to capture the actor, scenario, and phases, building a structured map of actions and emotions across the user experience.

What is the best way to map user pain points across onboarding and support scenarios?▼

Mapping user pain points across onboarding and support scenarios requires scaffolding high-level phases and emotional intensity tracking to visualize the full experience, ensuring teams discover evidence-based opportunities rather than jumping to feature solutions.

How do you prioritize product opportunities based on discovery research?▼

Prioritizing product opportunities based on discovery research involves ranking impact-driven improvements using emotional intensity and gathered evidence, enabling teams to prioritize onboarding, support, growth, or retention initiatives effectively.

Can I use persona mapping to align cross-functional teams on retention initiatives?▼

Yes, you can use persona mapping to align cross-functional teams on retention initiatives by applying adaptive workshop facilitation prompts that capture supporting research inputs and generate cohesive discovery for specific retention scenarios.

Does customer journey mapping work for both upgrade and growth scenario planning?▼

Customer journey mapping works for upgrade and growth scenario planning by capturing the primary persona's actions and emotions, applying structured scaffolding to visualize the full experience from discovery through support.

When should I not use a persona-driven journey mapping approach for product discovery?▼

You should not use a persona-driven journey mapping approach when you lack supporting discovery research inputs, as the opportunity prioritization mechanism relies on emotional intensity and evidence to rank impact-driven improvements effectively.