customer-journey-mapping-workshop

Name: customer-journey-mapping-workshop
Availability: InStock
Author: tabooes

Guide product managers through creating a customer journey map with adaptive questions.

1|Updated Mar 30, 2026

Search Tags:#persona #scenario #facilitation #opportunities #workshop #product-management #journey-map

Ready to run

npx skills add https://github.com/tabooes/pm_skills --skill customer-journey-mapping-workshop-tabooes

💬 Prompt for ChatGPT / Claude Chat▼

Please help me install this Agent Skill.
Skill: customer-journey-mapping-workshop
Source: https://github.com/tabooes/pm_skills/tree/main/skills/customer-journey-mapping-workshop
Command: npx skills add https://github.com/tabooes/pm_skills --skill customer-journey-mapping-workshop-tabooes

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

This interactive skill guides product teams through creating a customer journey map by asking adaptive questions about the actor (persona), scenario/goal, journey phases, actions, thoughts, and opportunities for improvement. It helps visualize the end-to-end customer experience, identify pain points, and create a shared mental model across teams—avoiding surface-level feature lists and ensuring discovery work focuses on real customer problems, not assumed solutions.

Core Features & Use Cases

Adaptive, guided journey-mapping prompts that tailor questions based on context
Generates a phase-based journey map with actions, thoughts, emotions, and opportunities
Produces a prioritized opportunities list to guide experimentation and alignment
References related artifacts (proto-persona, problem statements, discovery prep) to support context

Quick Start

Start by selecting a persona and scenario, then run the guided journey-mapping flow to generate an as-is map with prioritized opportunities.

Frequently Asked Questions about customer-journey-mapping-workshop

High-intent search queries and answers about installing and using this skill.

FAQPage Schema

How do I create a customer journey map for product discovery and alignment?▼

A customer journey map visualizes the end-to-end experience by mapping an actor's phases, actions, thoughts, and emotions. It identifies pain points and creates a shared mental model across product teams to focus discovery on real problems.

How do I facilitate a customer journey mapping workshop for my product team?▼

Facilitate a journey mapping workshop by guiding participants through up to 5 adaptive questions with 3-4 options per step. This structured workflow maps the actor, scenario, and journey phases to generate a shared as-is experience map.

What do I need to start mapping the customer journey for onboarding and retention?▼

You need a defined persona, a specific scenario or goal, and a facilitation workflow to start mapping. Referencing related artifacts like proto-personas and problem statements also provides necessary context for onboarding and retention improvements.

What is the best way to identify opportunities for improvement in a customer journey?▼

The best way to identify opportunities is mapping thoughts and emotions across journey phases to pinpoint pain points. This generates a prioritized opportunities list to guide experimentation and cross-functional strategy.

Why does my product team's journey map end up as a surface-level feature list?▼

Journey maps become surface-level feature lists when discovery work focuses on assumed solutions. Using adaptive guided prompts ensures the mapping process focuses on real customer problems, actions, and emotions instead.

Can I use this journey mapping workflow for cross-functional strategy alignment?▼

Yes, you can use this journey mapping workflow for cross-functional strategy by visualizing the end-to-end customer experience. It creates a shared mental model across teams to align on prioritized opportunities and discovery goals.